Luxury For Men – Frequently Asked Questions (FAQ)

Click \"Forgot your password?\" on the login screen. You will then receive an email to set a new password.

For security reasons, we cannot reset or change your password on your behalf. You must perform this step yourself. Didn't receive an email? Be sure to check your spam folder as well.

Click the icon with the silhouette of a person in the top right corner and then select \"Log in.\" Under \"New Customers,\" select \"Create Account.\"

Creating an account offers several advantages: faster checkout, managing multiple addresses, and easily tracking orders.

Unfortunately, that's not possible. Guest orders cannot be linked to an account afterward.

For a complete order history and additional features, we recommend logging in or creating an account before completing your order for future purchases.

Log in to your account and go to the \"Address Book\" section. There you can easily add, edit, or delete addresses.

This is useful for repeat orders or when you want to send a package to someone else.

Log in to your account and go to \"My Orders.\" There you'll find an overview of all your previous purchases, including order dates, products, and statuses.

This way, you always have a clear overview of what you ordered and when.

You can easily download your invoices from your account under \"My Orders.\" Click on the relevant order and you'll find the download link there.

If you're having trouble, or need a customized invoice, please feel free to contact our customer service—we're happy to help.

Click \"Forgot your password?\" on the login screen. You will then receive an email with a link to set a new password.

Didn't receive an email? Be sure to check your spam folder.

Log in to your account using the icon in the top right corner of the website. Then go to \"Privacy Settings\" in the left-hand menu.

There, you'll find the \"Delete account\" option, which allows you to permanently delete your account. Your personal data will be processed and deleted in accordance with privacy legislation.

Please note: this action is irreversible.

Log in using the icon in the top right corner of our website. Once logged in, you can edit all your personal information, such as your name, address, and password, under \"My Account.\"

Your changes will be saved immediately and will apply to future orders.

Temporary deactivation is not possible.

You can choose to completely delete your account, but this will permanently erase all your data, preferences, and order history.

You can easily adjust your preferences using the link at the bottom of each newsletter. There you can unsubscribe or choose which updates you do or do not want to receive.

Your data is always stored securely, regardless of whether you simply create an account or also place an order. We comply with the GDPR (General Data Protection Regulation).

You can always request, modify, or delete your data. We never share your information with third parties without your permission.

Read more in our privacy statement.

We handle your data with care. You can read how and with whom we share data (such as for delivery, payment, or analysis) in our privacy statement.

Your personal data will be retained for as long as necessary for the purpose for which it was collected, for example, to process your order or for as long as you have an active account.

We adhere to the retention periods as stipulated in the GDPR. You always have the right to access, correct, or delete your data.

More details can be found in our privacy statement.

You can order without an account and as a guest.

But with an account, you'll enjoy additional benefits such as faster checkout, viewing your orders, saving delivery addresses, and soon access to our loyalty program.

Enter your discount code in the \"Enter Discount Code\" field on the checkout page.

The discount will then be applied automatically if you meet the discount requirements.

You can see the expected delivery date on each product page. This also appears for each product in your shopping cart.

The actual delivery date depends on your chosen delivery method and delivery address.

You will automatically receive a tracking email once your order is on its way.

We do not offer samples or swatches.

Our selection consists of high-quality products that are carefully presented, including detailed descriptions and clear photos.

Luxury For Men is ideal for a stylish business gift.

Looking for customization, personalization, or larger quantities? Contact our customer service.

As long as you haven't received a shipping confirmation or track & trace, we can often still adjust your order.

Please contact our customer service as soon as possible — we'd be happy to see what's possible.

No idea what to choose? No worries—we're happy to help.

On our website, you'll find handy filters and categories based on budget, personality, occasion, and style, but we understand that this isn't always enough.

Tell us a little more about the recipient, the occasion, and your budget—our customer service team will be happy to suggest a selection that truly suits your needs.

You can easily reach our gift advisors via WhatsApp or Chat.

Unfortunately, it's not possible to reserve a product.

We work with real-time inventory, so products are only reserved for you once you complete and pay for your order. If you pay by bank transfer, the reservation is only finalized once the transfer has been registered in our system.

After completing your order, you'll immediately receive a confirmation email with an overview of your purchase.

Didn't receive an email? Please check your spam or junk mail folder first.

As long as you haven't received a shipping confirmation or track & trace, we can usually still cancel your order.
In that case, please contact our customer service as soon as possible, stating your order number.
Has your order already been shipped? Then you can return the package after receiving it according to our returns procedure.

Did you order the wrong product, or is the shipping address you provided incorrect or incomplete? Please let us know as soon as possible, including your order number.

As long as you haven't received a shipping confirmation or track & trace, we can usually still cancel or change your order.
In that case, please contact our customer service as soon as possible, stating your order number.

Did you order the wrong product, or is the shipping address you provided incorrect or incomplete? Please let us know as soon as possible, including your order number.

Your order will only be shipped after we have received payment. Payment after delivery is only possible through Klarna (\"Pay Later\").

Discount codes can only be applied during the checkout process. Unfortunately, it's not possible to apply a code retroactively. For future orders, please ensure you enter your code on the checkout page before completing the payment.

A declined payment is usually not due to our involvement. First, check with your bank or card issuer—this could be due to a block, delay, or security check.

Please note: For very large amounts, payment is only possible by bank transfer, and you will only see this payment method.

Still having trouble? Feel free to contact our customer service—we're happy to help.

Payment in installments or after-payment is only possible through Klarna. These services are managed by third parties. We recommend that you always carefully read their terms and conditions before choosing to pay in installments.

You can pay with international cards such as Visa and MasterCard.

American Express is not accepted.

Once your refund has been processed and a credit note has been issued, it usually takes up to 5 business days for the amount to appear in your account.

Haven't received anything after that period? Please let us know—we'll be happy to follow up for you.

You'll see the refund in the account or card you initially paid for your order with a few business days later. If you paid by bank transfer, we'll ask you to confirm your account number. If you paid by credit card, the refund will appear on your credit card statement, often with the reference \"STG Mollie Payments\" or a similar reference. So, check not only your account but also your statements.

For security reasons, it's not possible to order an e-gift card as a guest. You must log in or create an account to purchase a Luxury For Men e-gift card. Even though it's a digital product, we still require a valid billing and delivery address in your account.

Absolutely. You can easily combine a gift card with an additional payment method if the balance on your card isn't enough to cover the full amount.

You can also use multiple gift cards simultaneously in a single order.

As long as there's still a balance on your gift card, you can use it multiple times.

The remaining amount remains available for future purchases until it's completely used.

No problem. The remaining balance will remain available, and you can reuse your voucher next time, as long as it's still valid.

All applied discounts are transparently stated on your invoice.

Yes, you can. When placing your order, you can enter your preferred email address. The invoice and all related communications—such as track & trace—will then be sent to that address.

Would you like to receive an additional copy at a different address later? Our customer service team is happy to help.

If you have a valid foreign VAT number (outside Belgium) and enter it correctly when placing your order, you are eligible for reverse charge VAT.

The number you provide is automatically checked via the European Commission's VIES system. If the check is unsuccessful, VAT will be charged in your shopping cart.

If you have any questions or encounter an error message, please contact our customer service.

During checkout, you can enter a different billing and shipping name, for example, your company name or a colleague's.

Please review your information carefully before completing the order. After ordering, this can only be changed via our customer service—reverse charge VAT is not possible retroactively.

Yes. You'll automatically receive an official invoice by email after each order. If you chose to pay by bank transfer, the invoice will only be sent after we've registered the transfer.

Do you have an account? Then you can also find your invoices under \"My Orders\" in the customer portal.

No. Each order is invoiced separately, even if placed close together.

If you order multiple products in a single order, you will, of course, receive a single invoice for that order.

At Luxury For Men, we don't charge any additional transaction fees for standard payment methods.

All prices and fees are displayed transparently at checkout and on your invoice. So you'll never pay unexpected surcharges for your payment method.

Haven't placed your order yet? You can change the billing address during checkout. You can also enter the billing and delivery addresses separately.

Have you already placed your order? Please contact our customer service. If the invoice hasn't been generated yet, we'll make the change immediately.

Has the invoice already been generated? We can still change it upon request.

Do you have an account? Then you can find your invoices in PDF format under \"My Orders.\"

Don't have an account but have placed an order? Then you'll automatically receive the PDF invoice by email after placing your order.

Can't find the invoice? Please feel free to contact our customer service—we're happy to help.

That's possible. Please include your purchase order number or reference when placing your order—we'll make sure it appears correctly on the invoice.

Do you need other specific billing information? Please let us know when you place your order.

Promotions and offers are time-limited and only valid during the stated period.

While we understand that this can sometimes be unfortunate, it's not possible to retroactively apply discounts to previously placed orders.

We recommend subscribing to our newsletter to stay informed about current promotions.

First, check that you've entered the code correctly. Common errors include confusing O and 0, or forgetting to capitalize the letters.

If the code still refuses to respond, please contact our customer service and include the code you used in your message. We'll be happy to look into it for you.

A gift card is a fully-functional payment method and can be used without any problems, even on products already on sale.

You simply pay the remaining amount – if any – using your preferred payment method.

When ordering a gift card, you can provide an alternative email address for the recipient.

The card will then be automatically and digitally sent to that address, with your personal message included if desired.

Yes, you can. We offer a stylish physical gift card that you can order directly through our webshop. The card will be beautifully packaged—perfect for a personal gift.

You can easily find this product on our website under Gift Cards.

That depends on how you received the voucher.

Lost your digital gift voucher?
No problem. Provide us with the original order details (such as email address, name, and order number), and we can—after thorough verification—redeliver the voucher.

Lost your physical gift voucher?
Unfortunately, we cannot replace a lost paper voucher. So please keep it in a safe place.

The specific terms and conditions of each promotion can always be found within the promotion itself, on the promotion page, or in any related communications (e.g., newsletter or banner).

Not sure? Our customer service team is happy to help.

Our gift cards are valid for 24 months from the date of issue.

The expiration date is stated on the card, and the balance remains available during that period.

Most products have fixed prices.

If a volume discount or quantity discount applies, it will be clearly stated on the product page.

Not sure or want to place a larger order? Feel free to contact our customer service—we're happy to help.

We don't work with a fixed reseller price list, so we don't offer standard resale discounts.

However, if you'd like to purchase larger volumes or collaborate through a framework agreement, we'd be happy to review this on a case-by-case basis to see if we can offer a more competitive rate tailored to your needs and purchase frequency.

Feel free to contact our customer service team—we're happy to discuss this with you.

You can reach us in your preferred way: chat, WhatsApp, email, Instagram DM or Facebook Messenger.

You can contact us in any language. We'll answer your question as clearly as possible—in a language you understand.

If we don't speak your language fluently, we'll use AI-assisted translation to help you quickly and accurately. This way, our service remains personalized, even across language borders.

Our customer service is available weekdays from 9:00 AM to 4:00 PM.

We take a short lunch break between 12:30 PM and 1:00 PM.
Messages outside these hours will be answered as quickly as possible on the next business day.

At Luxury For Men, we don't offer phone service and therefore cannot accept callback requests.

We work with an international clientele, and our service is deliberately provided in writing—this allows us to treat every client equally, regardless of language or location.

You can always reach us easily via chat, WhatsApp, email, or social media. We'll help you quickly and personally.

You can find us at the following address:

Luxury For Men
Parklaan 22 bus 4
2300 Turnhout
Belgium

Please note: we do not have a physical store or showroom.

Luxury For Men is focused on e-commerce. We don't have a physical store or showroom.

Thanks to clear product descriptions, personalized service, and flexible returns, you can still order with confidence—wherever and whenever it suits you.

You are welcome to pick up your order at our office address in Turnhout, Belgium.

Select the \"Pick-up in Turnhout\" shipping option during checkout, and we will notify you as soon as your order is ready.

Please note: we do not have a physical store or showroom, only a collection point by appointment.

Customer service is available via email, chat, and WhatsApp. For a specific complaint about damage upon delivery or a quality issue during use, please complete the appropriate form:

Damage upon delivery: form

Quality issue: form

Your report will be forwarded directly to our experts, who will follow up.

We'd be happy to resolve this for you.

Please contact our customer service as soon as possible. We'll ensure a quick and accurate solution, so you receive the correct item — at no extra cost.

We handle complaints as quickly as possible, often the same or next business day. Some customer inquiries take a little longer, so the response time may be slightly longer.

You can easily reach us via the live chat on our website.

All messages are answered quickly and personally.

Absolutely. Customers share their experiences with Luxury For Men via reviews.io, Google Reviews, and Trustpilot.

Interested in a partnership with Luxury For Men? Please complete our application form at:
www.luxuryformen.com/en/lfm-partnerships

We carefully review each application and will contact you if there's a good fit.

All our products come with a 2-year statutory warranty, in accordance with Belgian law.

The warranty covers manufacturing defects and hidden defects that occur during normal use.

Please note: damage due to misuse, wear and tear, or external influences (such as drops or bumps) is not covered by the warranty.

In the event of a complaint, we will investigate the defect and work with you to find a suitable solution, such as repair, replacement, or (partial) refund.

All our products come with a two-year statutory warranty, valid from the date of delivery.

This warranty protects you against manufacturing defects and hidden defects during normal use.

If you encounter any problems, we're happy to work with you to find the best solution.

That's possible. In the event of damage or quality issues, we always ask you to complete the appropriate form. You can easily upload photos or videos as evidence. This way, we can process your report more quickly and accurately.

Is it something else? Feel free to contact us by email and attach your images. We'd be happy to review it with you.

At Luxury For Men, we work exclusively with renowned brands and carefully selected suppliers.

Our products meet current quality and safety standards and are sourced from manufacturers known for their craftsmanship and reliability.

So you can count on quality, both in appearance and in use.

In most cases, repairs are free, as long as the defect is covered by the warranty. We review each case individually, based on the product, the problem, and the warranty period.

Not sure if you qualify? Provide us with the necessary information (including proof of purchase and clear photos or a video), and we will carefully review your situation.

We work with certified service partners, including those in Belgium. Simply report a defect using our quality issues form. Based on your report, we'll determine the best solution—this could be a repair, a replacement, or another appropriate service.

The exact approach depends on the brand and type of product. We'll keep you informed of the next steps.

We only offer our repair service for products purchased from Luxury For Men. This allows us to guarantee the quality and warranty terms you expect from us.

That depends on the type of wear and tear and how the item was used.

In that case, please contact us using the quality issues form. We will thoroughly review your report and determine whether it concerns normal wear and tear or a potential quality issue covered by the warranty.

We are happy to assist you.

This depends on the type of product and how it is used.

For some items, such as underwear, personal care products, or personalized items, use is unfortunately an exclusion from returns or warranty, as stated in our terms and conditions.

For other products, we are happy to review your report with you via the quality issue form. Each case is assessed individually by our customer service team.

Damage occurs during transport or delivery—for example, broken packaging or visibly damaged product upon receipt. You must report this within 48 hours using our damage form.

A manufacturing defect is a quality issue that only becomes apparent during normal use—think of a crack in a glass bowl after first use, or a zipper that breaks immediately.

In that case, you can report the problem using our quality complaint form. We carefully investigate each case and help you find a suitable solution.

Manufacturing defects or hidden defects that only become apparent during normal use can still be reported within the statutory two-year warranty period. As soon as you notice a defect, please report it as soon as possible via our quality issues form.

Please note: Damage that is already visible upon delivery (such as transport damage) must be reported within 48 hours of receipt via our damage form. Reports outside this period cannot be processed.

Did you receive an item that arrived damaged? We're happy to help you quickly.

Please report the damage within 48 hours of receipt using this form:
Damage on Delivery

You can also add photos of the damage and the packaging. Based on your report, we'll automatically open a file and contact you as soon as possible.

This way, we can offer a suitable solution—whether that's a replacement, repair, or refund.

Did the item arrive damaged? Please report this within 48 hours of receipt. Include clear photos of the damage and packaging. Please provide photos not only of the damaged product, but also of the shipping box in which the product was packaged with the necessary protection. This way, we can initiate a claim with the shipping company.

Did the item become defective during normal use and is it covered by your warranty? Please complete our Report a Quality Issue form.

We will get back to you within 3 business days with a suitable solution.

That depends on the situation. We review each damage or quality report individually.

Don't return anything immediately, but first report the damage using our form, including clear photos. Based on this, we'll let you know if a return is necessary.

Once you've reported your claim using the appropriate form, we'll keep you updated by email on every step of the process.

We strive for a quick process and will automatically send you updates as soon as there's any progress. Please allow up to 5 business days for this to happen.

You can add gift wrapping to your shopping cart. We use luxury cotton gift bags (with a drawstring closure) that can also be personalized with your own name and message.

Yes, you can. You can add as many gift bags as you like to your order.

This way, you can have each item individually wrapped—handy if you're ordering multiple gifts for different people.
You can easily choose your gift wrapping options in the shopping cart.

Yes, you can. You can easily add gift wrapping to your order in the shopping cart.

Choose between a branded cotton gift bag or a personalized version with a name or message. Both options are stylish, reusable, and perfectly matched to the gift.

Your order is always carefully packed in a sturdy box, with extra protection if needed.

Fragile products such as beverage bottles or glasses receive an extra outer box or protective layer, ensuring everything arrives safely and in perfect condition.

Our packaging is discreet, stylish, and designed for maximum protection.

You can easily add a luxurious greeting card with a personal message to your shopping cart.

Your message will be stylishly printed on a greeting card and discreetly placed in the package—so the recipient receives everything beautifully packaged.
You can find the greeting card as an option under the \"Greeting Card – Personal Message\" section.

You can upload your own logo or design for personalization on certain products.

During the ordering process, we clearly indicate which file formats are supported and how to submit your file correctly.
Not sure? Our customer service team is happy to help you upload or review your file.

At Luxury For Men, you'll find a wide selection of personalized gifts. These can be personalized gift wrapping, a personalized product, or a combination of both.

We try to identify any errors promptly and will contact you if we notice anything, but unfortunately, we can't guarantee this.

Once a personalized item is printed, it can no longer be edited.
Any doubts? Always double-check your text before completing your order.

For certain products, you can easily add personalization via our online design module.

On the product page, we indicate the personalization technique (e.g., laser engraving) and provide visual examples.

For personalized products, you create an online mockup yourself during the design and ordering process. You can still review the design in the shopping cart. Once the order is placed, you can no longer edit the design; we go into production.

During the ordering process, you create an online mockup of your personalization. This digital representation of the personalization is the only preview you will see.

Personalizations are performed in-house and do not affect the stated delivery time. An estimated delivery date is shown on the product page and in the shopping cart. This estimated delivery date is also communicated in the order confirmation you receive via email. The actual delivery date may differ from this estimated delivery date; this is merely an estimate, which we can meet in 90% of orders.

If you need a size chart, you can find it directly on the product page.

Still unsure? Feel free to contact our customer service—we're happy to help.

An item remains available as long as:
– Supplies last,
– Quality is guaranteed, and
– The product still fits in our current selection.

If an item is no longer visible, it is usually temporarily or permanently out of stock. Feel free to contact us for alternatives.

We strive to offer more and more products that are sustainable and environmentally responsible.

Together with our brands and suppliers, we choose environmentally friendly materials, recycled resources, and responsible production processes wherever possible.

If an item has specific sustainability features, this will be clearly stated on the product page. Not sure? Feel free to contact us—we're happy to investigate.

We work with over 300 top-quality international brands, including Assouline, Peugeot, Björn Borg, Secrid, Ember, Orbitkey, Tommy Hilfiger, Vilebrequin, Tomorrowland, Alessi, Boretti, Calvin Klein, Eva Solo, Guylian, Neuhaus, Modest Vintage Player, Ofyr, Paul Smith, Qeeboo, Seletti, Taschen, Wolf, Weltevree, Yeti, and many more. A list of all brands can be found on our websites under \"all brands.\" Are you interested in a product from a brand we represent but can't find it online? Please contact our customer service.

Our products come from carefully selected brands, both domestically and internationally.

The exact origin varies per item and isn't always listed on the website.
Want to know where a specific product comes from or where it was produced? Feel free to let us know—we're happy to provide you with that information.

Absolutely! Let us know which product or brand you're looking for—we'd be happy to see if we can offer it or order it for you through our suppliers.

Our selection is updated daily with new gifts, seasonal products, and special brands.

Sometimes we have limited editions or exclusive collaborations—so it's definitely worth checking back. Check out our new arrivals category for more information.

At Luxury For Men, you'll find gifts for every occasion—from birthdays, Father's Day, Valentine's Day, Christmas, and anniversaries to New Year's Eve, housewarming, or just because. Looking for an exclusive gift for men? Want to surprise your loved one with an original gift, or are you searching for the perfect birthday or Christmas present? Luxury For Men is the place to be.

The Luxury For Men range isn't just for men. The vast majority of our products and gifts are unisex. Exceptions include shaving products and men's clothing. Our platform is called Luxury For Men because we want to solve the problem for those looking for the perfect gift for the man who has everything. However, our products are suitable for all ages and genders. We also package our products in gender-neutral gift packaging so they can also be purchased as gifts for women.

At Luxury For Men, you can create the perfect gift by selecting various items and then purchasing gift wrapping in your shopping cart. The webshop also offers a pre-made selection of gift packages and gift boxes.

At Luxury For Men you can create the ideal gift by selecting different items and then purchasing gift wrapping in the shopping cart.

In addition to personalized greeting cards, you can also add gift wrapping to your shopping cart. Choose from Luxury For Men cotton tie bags or personalized cotton tie bags. These tie bags are ideal for wrapping your gift.

We have 95% of our range in stock at our warehouse in Turnhout. The expected delivery date is always stated on the product page and in the shopping cart.
If there is a longer delivery time or if we are temporarily out of stock, this will be clearly indicated on the product page and in the shopping cart.

If a product is no longer listed on the website, it usually means it is sold out and no longer available.

To return or exchange a product, it must be in its original packaging—undamaged and complete.

In the event of a quality issue or transport damage, the original packaging is not required. We do, however, ask for clear photos of the product and the defect.

Returns will be processed as quickly as possible in our warehouse, but this can take up to five business days after delivery to our warehouse. After processing, you will receive a confirmation email and the refund will be processed. The money will be credited to the account or card you originally used to place the order within three days.

Your return must first be approved. If you haven't received anything after five business days, please contact our customer service.

Orders cannot be combined. A separate return notification is required for each order number.

Once your return is registered, our customer service team will immediately assess whether a return shipment is the appropriate solution. The return label will be delivered within five business days.

After 14 days, your statutory right of return expires. You can contact our customer service to discuss whether an exception is possible.

The decision as to which shipper the return will be made is made by us.

We understand that sometimes an item doesn't quite meet your expectations or that something can go wrong along the way. Whether it's a standard return, shipping damage, or a quality issue, we're happy to help with a simple and secure process. Would you prefer to exchange an item? We don't offer a separate exchange service, but you can opt for a gift card with 10% extra value. This way, you'll get 110% of your purchase price back and can buy something new right away.

You can register a return through our returns portal. Please note that product quality issues (covered by the warranty) or shipping damage cannot be reported through the returns portal. You will need to contact customer service for this.

Personalized items cannot be returned or exchanged unless there is a manufacturing defect or quality issue. Because these products are custom-made for you, there is an exception to the right of withdrawal.

We don't offer a direct exchange service, but you can choose a gift card refund through the returns portal instead of an immediate refund. You'll receive 110% of the purchase price back, which you can then use to shop for your desired exchange yourself, with an additional discount.

Not every drop-off point requires a printed label. You can see this when selecting a drop-off point in our returns portal.

A gift card is recharged upon return and therefore does not expire. A discount voucher, however, will expire if it is no longer valid.

Once your return has been processed and the credit note has been issued, it will take up to 5 business days for the amount to appear in your account.
Refunds will always be processed via the original payment method you used for your order. Please also check your credit card statement or PayPal account.

As long as your order hasn't shipped and you haven't received a track & trace code, we can still change the pickup location.

In that case, please contact our customer service as soon as possible—we'll see what's possible right away.

No. We only provide invoices digitally:
– By email after your order
– And in PDF format in your account (if you ordered with an account)

We do not include paper invoices and order slips in the package—unless required by the duoane arrangement.

Our orders are shipped in a Luxury For Men shipping box as standard. We don't include invoices or order slips in the package—perfect for surprises and gifts.

Would you like extra discretion or have specific requests? Feel free to contact our customer service in advance—we're happy to discuss the possibilities.

That depends on the holiday and the courier service. Most couriers don't deliver on public holidays, so your order may be delayed by one or more days.

We recommend placing your order well in advance, especially during peak periods like December. Not sure? Feel free to contact us—we'll discuss what's feasible.

During busy periods, such as the holiday season or Black Friday, courier delays may occur. We do everything we can to ship your order on time, but the final delivery date depends partly on external factors.

Want to ensure timely delivery? Order a little earlier than usual to avoid surprises.

There will be no deliveries on December 25th (Christmas Day), as this is a public holiday.

Delivery on December 24th and 31st is often possible, but depends on the couriers' schedules—we cannot guarantee this.

Therefore, please order well in advance or contact our customer service if you want to be sure of delivery on a specific date.

You can't select a specific delivery date online. If you'd like a specific, deferred delivery date, please contact our customer service. We'll discuss the options with you.

The tracking link only becomes active after the courier scans it for the first time. However, you will receive the track & trace email as soon as your package is processed in the warehouse. Therefore, it may take a few hours during the week, and until Monday night on weekends, for the track link to become active.

You will receive the tracking link as soon as your order is ready for collection by the courier.

Please note: the link will only be active after the courier has performed the first scan—this can take several hours, and even days on weekends.

You can only track your shipment live once your package has been scanned.

You can find your shipping number in:
– The tracking email we send you once your order has shipped
– The tracking link (T&T) in your inbox or account overview

Haven't received anything yet? Be sure to check your spam folder.

These statuses mean your package is in transit or still being processed by the courier.
A shipment may not remain unattended for more than 48 hours without an update.
If the status remains unchanged, please feel free to contact our customer service—we'll be happy to follow up for you.

This can happen if the package hasn't yet been picked up or processed by the courier.

You'll normally see an initial update within 24 to 48 hours.
If your tracking remains empty or unchanged after this, please feel free to contact our customer service—we'll look into it for you right away.

Sometimes a courier delivers the package to your neighbors. Check your track & trace, as it often shows the address or house number where it was delivered.

First, check if a colleague, housemate, or neighbor might have accepted the package. Also check if the package was left in a safe place (such as a garage or hallway). Still nothing found? Then contact our customer service immediately. We'll initiate an investigation with the courier and ensure proper follow-up.

Sometimes a shipment can be temporarily stuck at a transit point, but if you don't see any movement in your track & trace after 48 hours, we recommend contacting our customer service immediately.

We'll follow up with the courier and provide a clear update or solution.

If you're not home during the first delivery attempt, the package will be retried or delivered to a collection point (parcel shop) near you, depending on the courier. You'll receive a notification via your tracking link or email.

Shipping costs depend on the order amount, the country of delivery, the delivery method (home or collection point), and the product. The shipping costs calculated on the checkout page are the leading price.
For products that can be shipped via regular parcel delivery, we offer free shipping to most countries for orders over a certain amount—for example, orders over €100 in Belgium and the Netherlands. For other countries and lower order amounts, you will see the shipping costs clearly calculated in the shopping cart after entering your address.
For large or heavy products (such as BBQs, furniture, or garden furniture), we must arrange freight shipping, and an additional surcharge may apply. This surcharge depends on volume, weight, and the country of delivery. The surcharge is calculated automatically at checkout.

For large or heavy products (such as BBQs, furniture, or garden furniture), we must arrange freight shipping, and an additional surcharge may apply. This surcharge depends on volume, weight, and the country of delivery. The surcharge is automatically calculated at checkout.

We ship exclusively within the European Union, so there are no customs fees or import duties on your order.
You only pay the listed price and shipping costs—no surprises later. We ship under the Incoterm DDP.

For products that can be shipped via regular parcel delivery, we offer free shipping to most countries over a certain amount. For example:
- Belgium, the Netherlands, Germany & Luxembourg: free shipping over €100
- France & Italy: free shipping over €150
- Other EU countries: free shipping is usually not applicable; shipping costs are automatically calculated in the shopping cart.

You will always see the shipping costs and free shipping status clearly displayed when you select your country and delivery option during checkout.

A delayed delivery date is possible if you inform customer service of your desired delayed shipping date within 10 minutes of placing your order. Please include your order number.

Splitting the delivery of a single order to multiple delivery addresses is not possible. Therefore, please place separate orders.

You can add a greeting card with a personal message to your order. Your text will be printed with care and style—perfect for making your gift that little bit more personal.

That's perfectly possible. Simply provide the recipient's shipping address with your order—we'll ensure discreet delivery without an invoice in the box.

As standard, we always deliver packages within Europe without packing slip or invoice in the shipping box.

For standard deliveries, we work with DPD, UPS, and DHL. For larger volumes or pallet shipments, we use GLS, Mainfreight, or specialized freight partners, depending on the destination and delivery type. We always choose the most reliable option for fast and safe delivery of your order. You can't choose your own courier; the choice is ours.

During checkout, you can usually choose home delivery or pickup at a parcel shop/collection point of your choice. Some countries and regions don't have nearby parcel shops, so this option isn't always available.

During checkout, you can usually choose a shipping option yourself—for example, home delivery or delivery to a collection point, depending on your location and the product type.

For collection points, you can often also select the carrier yourself (e.g., DPD, UPS, DHL).
For other deliveries, such as home deliveries and freight shipments, we automatically select the most suitable shipping partner based on country, day, and product—ensuring fast and reliable delivery. You can't choose a courier yourself; we make the selection.

This is possible, provided you have a valid VAT number. You can enter this on the checkout page. For non-Belgian businesses, VAT is automatically reverse-charged.

After completing the payment, you will receive an invoice that you can use for your accounting purposes. If you opted for payment by bank transfer, you will only receive the invoice after the transfer has been registered with us.

This is possible, provided that you:
– Have a valid foreign VAT number
– Are established outside Belgium
– Your number is approved via the VIES system

In that case, the VAT will automatically be reverse charged and will not be charged in your order. Please note that the reverse charge can only be applied if the non-Belgian, valid VAT number is entered in the delivery address. The reverse charge applies to the country of consumption (i.e., the delivery address). Therefore, be sure to take this into account if you enter a different delivery address than the one on the invoice.

Belgian companies cannot use the reverse charge VAT system.

You can have your VAT number added to your invoice after ordering via our customer service.

Please note: Reverse charge VAT is only possible if the number was entered correctly during checkout and validated via VIES. Subsequent changes will not retroactively affect your invoice.

No. Reverse charge VAT is only possible for business customers outside Belgium with a valid foreign VAT number accepted in the VIES system. As a Belgian company, we can only apply reverse charge VAT for non-Belgian companies.

Absolutely. For large orders, corporate gifts, events, or personalized products with a logo or corporate identity, please visit our B2B platform:
www.exclusivebusinessgifts.com

There you'll find a wide range, extensive personalization options, and tailored advice — perfectly tailored to your business needs and promotional gifts.

You can find all prices and terms and conditions directly on our website. Looking for a customized quote for business purchases or large quantities? Contact our customer service team, and they'll be happy to help.